Customer Service Advisor

Customer Service
Job Type:
Full Time
South East

£15,500 to £18,500 per annum
£15500 - £18500 per annum

Customer Service Advisor required by electrical wholesaler based at Shipley Bridge, nr Horley / Gatwick, Surrey. Salary £15500K-£18500K negotiable depending on skills / experience.
We are one of the UK’s leading Electrical Wholesaler with 15 Branches across the South East. Our vision is to support and develop long lasting careers for people with experience in an electrical wholesale capacity.
We are now recruiting a Customer Service Advisor for a diverse and varied role that encompasses both Customer Service and Order Processing. This fast-paced job would suit a positive and motivated individual with good people skills. The successful applicant will be required to take new orders over the phone, provide customer service on existing orders and complete admin tasks related to processing orders. Experience is not required but a good telephone manner, can-do attitude and problem solving skills are required.
On the job training will be provided by our friendly and experienced team. Career progression is something we take seriously and the applicant would be encouraged to further their career within our company in the future.
Key Responsibilities:
•Answering phone calls quickly and professionally
•Advising customers on product selection and availability
•Inputting telephone orders into the system
•Checking and processing telephone and web orders
•Processing returns and refunds
•Assisting customers who have had a problem with their order
•Updating customers on estimated dispatch/delivery dates
•Responding to email correspondence from customers

Key Skills
-Good use of the English language - both written and verbal
-A calm and positive demeanour under pressure
-Problem solving skills and the ability to use initiative
-Basic computer skills in general
-A polite and professional telephone manner
-An ability and willingness to learn new information and software

Salary: £15,500-£18,500 + pension, 20 days paid holiday and a discretionary annual bonus.
Hours: Monday - Friday 8:00am-6:00pm plus alternate Saturdays 8:30am-1:00pm.
Start Date: ASAP

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