Experienced Service Advisor required by family-run new and used car dealerships based in Hendon, North London and Bushey Heath, Watford. Competitive salary package offered depending on skills and experience.
We have built up a fine local reputation for friendly service and now have a fantastic opportunity for an experienced Service Advisor to join our knowledgeable and hands-on team working at either the Bushey or Hendon branch.
With extensive knowledge about service department products and services, you will be self-motivated and able to fulfil daily duties to the highest standard possible. We require you to act as liaison between Customers and the Service Department, discussing vehicle problems and repair timelines; and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude at all times.
Responsibilities:
-Communicate with customers about vehicle problems, insurance questions, and warranty issues, maintaining positive relationships to ensure repeat orders.
-Answer customer questions about services, including when to expect vehicle repairs
-Ensure customer vehicle is finished on time.
-Sell products and services to clients.
-Schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
-Communicate with technicians regards vehicle status.
-Act as an advocate for clients when communicating vehicle problems and needs to repair department
-Liaise with technicians about parts ordering, communicating any time restrictions to customers.
Apply Now with your CV and a Covering Note and we look forward to hearing from you.
