Service Desk Manager required by IT Services Company based Cheam, Surrey. Salary £25K - 30K depending on skills and experience.
We now have a fantastic opportunity for an experienced Service Desk Manager to join the team. You will be responsible for the day to day operation of Client Services with line management responsibility for a dedicated team of Service Desk Analysts. This will include the allocation of service desk tickets and queue management ensuring all service level agreements are being adhered to. It will also include scheduling site visits where required as well as scheduling maintenance tasks.
Key responsibilities will include the monitoring and management of all ticket queues, reporting and compiling statistics to the management team, streamlining and improving current working practices.
As this is a predominantly customer facing role, an understanding of customer service delivery and excellent relationship building and interpersonal skills are essential.
This is an ideal opportunity for a talented and motivated candidate to build upon their existing core Microsoft/desktop skills and gain exposure to technologies including Virtualisation and Citrix as well as develop specialist knowledge of key business applications such as Document Management, Billing applications and Database Management.
Skills and Experience:
-Ideally a minimum of 12 months’’ experience as a Service Desk Manager leading 5+ analysts within a structured support model
-A strong understanding of the support of a Microsoft / Citrix environment.
-Previous experience of Service Management toolsets.
-Excellent verbal/written English skills
Apply Now with your CV and a Covering Note and we look forward to hearing from you
