Experienced Customer Service Advisor / Representative required by Motor Dealership based in Bolton, Lancashire. Salary basic of £18.5K. Expected OTE of £24K - £26K. A minimum of 2 years’ experience of a similar role within a vehicle service department is essential.
We are a large privately-owned dealer group employing over 250 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.
Responsibilities
-Communicate with clients about vehicle problems, insurance questions and warranty issues
Maintain positive relationships with clients to ensure repeat and return customers
-Approach transactions with a sales-minded professionalism and suggestively sell products and services to clients
-Answer customer questions about services, including when to expect vehicle repairs
-Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups
-Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
-Act as an advocate for clients when communicating vehicle problems and needs to the repair department
-Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
-Demonstrate extensive knowledge of the service department
The successful candidate should possess the following
-Minimum of 2 years’ previous experience within a vehicle service department
-Knowledge of vehicle parts and services
-Computer skills
-Strong customer facing skills
-Strong communication skills
-Team management
-Sales experience
-Enthusiastic and self-motivated attitude
Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence.
Apply Now with your CV and a Covering Note and we look forward to hearing from you
