Customer Service Advisor

Customer Service
Job Type:
Full Time
North West
Greater Manchester

£19,000 to £20,000 per annum
£19000 - £20000 per annum

Customer Service Advisor / Representative required by Motor Dealership based at our state of the art facilities in Bolton, Lancashire. Starting salary of £19K-£20K depending on skills and experience. Previous experience of working within the motor trade is not essential, however you must have experience of working in fast paced customer service role (minimum 18 months).
We are a large privately-owned dealer group employing over 250 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.

-Communicate with clients about vehicle problems, insurance questions and warranty issues
Maintain positive relationships with clients to ensure repeat and return customers
-Approach transactions with a sales-minded professionalism and suggestively sell products and services to clients
-Answer customer questions about services, including when to expect vehicle repairs
-Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick ups
-Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
-Act as an advocate for clients when communicating vehicle problems and needs to the repair department
-Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
-Demonstrate extensive knowledge of the service department

The successful candidate will possess the following
-Minimum of 18 months experience within a customer service role
-Computer skills
-Strong customer facing skills
-Strong communication skills
-Team player
-Sales experience (desirable)
-Enthusiastic and self-motivated attitude
Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence

Apply Now with your CV and a Covering Note and we look forward to hearing from you

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