Contact Centre Agents / Customer Service (FT / PT)

Customer Service
Job Type:
Full Time
North West

£17,000 to £21,000 per annum
£17000 - £21000 per annum

Contact Centre (Aftersales) Agents required by Motor Dealership based in Chorley, Lancashire. Salary £17K basic - £21K OTE depending on skills and experience. This role is offered on full time and part time basis. Knowledge or experience within the motor industry would be advantageous – but not essential. The ideal candidate will be tenacious and determined and will be able to provide great service whilst identifying and closing sales opportunities.

We are one of the largest Motor Dealerships employing over 250 employees across 5 sites with reputation for market leading customer service, brand desirability and employee satisfaction.

Vacancies have now arisen for confident, enthusiastic customer contact specialists who have a passion for people. This is a varied role and is a great opportunity for someone who has first class customer service skills, thrives on building relationships over the telephone and has the capacity to flourish in a competitive environment. The ability and desire to sell is essential for this role. This is a central Contact Centre that works on behalf of our group of dealerships.

- Building relationships with our customers – no cold calling
- Updating customer online records and feeding back to management team
- Taking inbound calls and making outbound calls
- Customer care follow up calls
- Adding value to the customer experience

All systems are PC based and include a full CRM system and much communication is digital – via email and Live Chat on our website, so you must be capable of communicating effectively by these methods as well as over the telephone

Both part time and full time applications will be considered. The working week is based on a rota with shifts between 8am and 8pm Monday to Friday and 8.30am to 5pm on a Saturday.
You will be enrolled in the Vauxhall College and have access to both web based and classroom training, as well as our own in-house training programmes.

If you have the skills and experience to take on a role like this within a well-run and employee focused company where professional development is encouraged, then here’s your opportunity and we would like to hear from you.

Apply Now with you CV and a Covering Note detailing how you fit the role

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