Customer Services Administrator

Customer Service
Job Type:
Full Time
South East

£16,000 to £17,000 per annum
£16000 - £17000 per annum

Customer Services Administrator required by engineering and manufacturing company based in Aylesford, Kent. Salary £16,000 - £17,000 depending on skills and experience. Previous experience in a customer service / administration role highly desirable.
We are now looking to recruit an enthusiastic Customer Services Administrator to support the running of our busy Customer Services Department.
Roles and Responsibilities:
-Process enquiries, quotations / sales orders and accurately keyboard input detail into system.
-Respond to sales enquiries from existing and potential customers.
-Deal with order enquiries from internal and external customers.
-Liaise with factory functions on lead times, order progression, transport.
-Achieve agreed order and quotation processing targets for response time, data accuracy and service levels.
-Continually develop technical product knowledge. 

Key Attributes
-Professional and friendly Customer Service attitude.
-Experience in data entry.
-Able to cope with periods of high workload and customer pressure.
-Professional, confident and helpful manner.
-Able to manage difficult customers when required.
-Clear communicator – spoken and written.
-Team orientation to help deliver departmental and personal KPIs.
-Able to learn technical product detail.
-Good interpersonal skills, including the ability to deal with customers empathetically. 

Apply Now with your CV and a Covering Note and we look forward to hearing from you

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