Application Support Analyst 

Job Type:
Full Time
Inner London


Application Support Analyst required by insurance finance provider based in Central London W1. Competitive salary offered depending on skills and experience.
We are a fast growing; venture capital backed premium finance company that promotes financial inclusion by enabling the payment of insurance premiums via instalments. Based in Mayfair, London, we supply insurance brokers with funding lines and self-funding opportunities.
Due to current business growth, we are now looking to recruit an Application Support Analyst to support clients and staff members using our finance software application, resolving general software and hardware issues
Skills and Experience:
-Essential: Basic knowledge of SQL Databases, Network troubleshooting, Support of Windows 7, Windows 10, and MacOS based systems.
-Desirable: Basic understanding of APIs and REST based Web Services, PL/SQL, Shell Scripting, SOAP UI tool, Jira, Confluence, Office 365 Administration
-IT related degree qualification would be desirable, but not necessary
-1-2 years’ experience in a similar role
-Knowledge of both the insurance broker and insurer markets in UK an advantage
-Understanding of premium finance an advantage
-Excellent communication skills, both verbally and written, are essential
-Willingness to serve clients and be empathetic to their needs  

-Maintain a detailed understanding of the product technically and functionally.
-Make recommendations for product enhancement and revisions to the product manual/user guide.
-Carry out business process reviews with clients to ensure that existing processes are still relevant.
-Apply the company's implementation techniques to deliver services to new clients.
-Involvement in all stages of the delivery cycle: from research to development.
-Oversee the implementation and automation of new Admin/Support scripts and tools.
-Thoroughly document product and process inconsistencies/issues/ software concerns for follow-up and/or resolution.
-Manage, investigate, resolve and / or escalating pre- and post-implementation issues via our ticketing systems.
-Provide first and second line support including ad-hoc training to clients via email and remote sessions.
-Help with systems administration as required to ensure the smooth operation of all systems with 100% uptime.
-Carry out other ad hoc duties as required including setting up and configuring new laptops and maintaining assets.

Apply Now with your CV and a Covering Note and we look forward to hearing from you

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