Field Service Engineer

Sector:
Engineering
Job Type:
Full Time
Region:
South East
County:
Hampshire

Town/City:
Farnborough
Description:
Negotiable

Workshop based Field Service Engineer required by electronics and IT company based in Farnborough, Hampshire visiting customer sites across the South East / Home Counties / London. Salary £18000 - £20,000 depending on skills and experience.
 
We design and manufacture time recorder systems, biometric clocking in machines and door access control systems and now have an exciting opportunity for a Field Service Engineer to join the team. We are proud holders of Investors in People and a well-established and forward looking company.
 
As a Field Service Engineer, you will be based at our workshop in Farnborough and be responsible for the service, installation and repair of products at customers locations across the region, ensuring that excellent service standards are maintained and providing instruction and basic training to customers on the use of equipment. Field Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of service provided by our company. You may also be directed from time to time by the Manager to carry out other duties and responsibilities in line with your post, grade, knowledge and experience.
 
Responsibilities:
-Deliver highest standards of installation / removal of equipment from customer’s premises.
-Maintain good customer relationships and provide basic operating procedures and instructions on use of our systems.
-Assist the manager in workshop based duties, including repair of returned equipment, training of apprentices and stock set up
-Perform service calls and preventive maintenance visits raising awareness of any issues arising.
-Log any concerns, incidents and feedback from customers.
-Carry out all duties of the post in accordance with Company policies & procedures at all times.
-Be flexible around working unplanned hours in order to complete a job and keep the customer happy.

Essential Skills/ Experience:
- Previous experience working within a technical role, ideally within the Service / Electronics field or IT sector.
- A passion for technology and the desire and ability to learn new systems.
- Strong customer service skills.
- Clear and confident communication skills.
- Good time keeping and the ability to work unsupervised.
- Self-motivated and a pride in your work.
- A full UK driving licence.
 
Applicants should ideally be living in the Guildford/ Woking area and must have the right to work in the UK and be resident in the UK at the time of application.
 
Apply Now with your CV (PDF format, no Word documents please) and a Covering Note and we look forward to hearing from you.
 
Keywords: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.
 

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