Customer Services (Freight)

Transport, Logistics
Job Type:
Full Time
North West
Greater Manchester

£21,000 to £24,000 per annum
£21000 - £24000 per annum

We now have an exciting opportunity for a Customer Services Operator to join Redhead International, part of the DB Schenker group -  the world’s leading global logistics provider The position will be based at Manchester Airport with a competitive salary of £21K - £24K depending on skills and experience. At least 5 years’ experience in a Customer Services role within the Road Freight industry with knowledge of customs requirements/documentation is essential for this role. Full driving licence and own transport also required.
The role of the export Customer Service Operator is to take full responsibility for the customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements.
-Prepare customers bookings correctly for shipment as requested.
-Ensure smooth execution of the whole shipment lifecycle
-Work closely with customers and internal support groups to achieve customer satisfaction
-Act as a primary point of contact for customers, delivering proactive customer service 

Skills and Experience:
-At least 5 years minimum Customer Services within Road Freight
-Strong customer service skills.
-Knowledge of customs requirements/documentation
-Effective written and verbal communications skills.
-Excellent organisational skills
-Ability to prioritise and manage high workloads in challenging situations and meeting deadlines.
-Ability to make considered and consistent decisions.
-Fast and accurate data entry.
-Minimum GCSE standard in English and Maths (or equivalent)
-Basic level of word and excel.
-A passion for excellence and a commitment to be the best.
-High levels of energy, sound judgement and determination to achieve with a sense of urgency.
-Excellent relationship management and interpersonal skills.

Full driving licence and own transport required.
Apply Now with your CV and a Covering Note and we look forward to hearing from you.

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