Customer Service Advisor (Vehicle Motor)

Sector:
Automotive
Job Type:
Full Time
Region:
North West
County:
Greater Manchester

Town/City:
Bolton
Description:
Competitive

Customer Service Advisor required by Motor Dealership based at our state-of-the-art facilities in Bolton, Lancashire. Competitive starting salary depending on skills and experience. Previous experience of working in a customer service role within the motor trade industry is essential as knowledge of vehicle parts and service is required. Hours: Monday–Friday 8-6 with alternate Saturday’s 8-1.

We are a large privately-owned dealer group employing over 250 employees, 60% of whom have been with us for 5 years or more. We have a strong relationship with the manufacturers we represent and have a passion for “driving excellence” in all that we do ensuring we connect with both internal and external customers and provide an exceptional customer experience.

Responsibilities:
-Communicate with clients about vehicle problems, insurance questions and warranty issues
-Maintain positive relationships with clients to ensure repeat and return customers
-Approach transactions with a sales-minded professionalism and suggestively sell products and services to clients
-Answer customer questions about services, including when to expect vehicle repairs
-Use all methods of customer communication including online bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pickups
-Communicate with technicians about vehicle statuses and ensure that vehicles will be ready on time
-Act as an advocate for clients when communicating vehicle problems and needs to the repair department
-Liaise with technicians about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
-Demonstrate extensive knowledge of the service department

Required skills and experience:
-Previous experience within a vehicle service department
-Knowledge of vehicle parts and services
-Computer skills
-Strong customer facing skills
-Strong communication skills
-Team management
-Sales experience
-Enthusiastic and self-motivated attitude

Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence

Apply Now with your CV and a Covering Note and we look forward to hearing from you

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