1st Line IT Support Helpdesk Analyst (Graduate / Junior / Career Opp.)

IT, Graduate
Job Type:
Full Time
South East

£17,000 to £21,000 per annum
£17000 - £21000 per annum

1st Line IT Support / Helpdesk Analyst required to work in a dynamic fast paced IT Services provider based in Edenbridge, West Kent. Salary £17K - £21K depending on skills and experience.

Fantastic opportunity for a recent Graduate with an interest in IT or a Junior IT Support professional looking to develop a career in the IT industry. Strong IT and communication skills are a must. A keen customer focus and dedication to troubleshooting will be paramount. Excellent interpersonal skills and professionalism are essential.

You will be responsible for the support of our customer’s IT, telephony systems and applications. The role involves taking calls and e-mails from users, diagnosing the nature of their issue via questioning techniques, recording them within the call logging application and resolving them where possible at first point of contact. The role will include the chance to work on internal company projects and external customer projects from time to time.

Ideally you will have a background in IT and can demonstrate skills in the following areas:
-Windows PC's
-Microsoft Office and Windows operating systems
-Communications such as broadband, routers, firewalls and mobiles
-Networking configuration
-Providing remote support

Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.  Working hours are 37.5 hours per week on a rotating shift pattern – 8am to 4:30 pm and 9:30am to 6pm. Own transport essential.

Apply Now with your CV and a Covering Note and we look forward to hearing from you.

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