Export Customer Services Operator

Sector:
Transport, Logistics
Job Type:
Full Time
Region:
North West
County:
Greater Manchester

Town/City:
Manchester
Salary:
£21,000 to £24,000 per annum
Description:
£21000 - £24000 per annum

Redhead International, part of the DB Schenker group -  the world’s leading global logistics provider have, an exciting opportunity for an Export Customer Services Operator to join our team based at Manchester Airport.

Competitive salary of £21k - £24k offered depending on skills and experience. A minimum of 3 years’ experience in a Customer Services role within the Road Freight industry and a knowledge of Customs requirements and documentation is essential for this role.
 
Reporting to the Branch Manager, and working as part of a small team, the Export Customer Service Operator will take full responsibility for the customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements, whilst delivering a first-class service to our customers.
 
The successful candidate must have 3 years’ experience in a Customer Services role within the Road Freight industry and a knowledge of Customs requirements and documentation.
As the primary point of contact for customers, as well as liaising with internal colleagues, you will deliver proactive customer service which will delight our customers as well as ensuring the administration process is completed efficiently to ensure the smooth execution of the whole shipment cycle.
 
What we’re looking for:
-An individual with a passion for customer service excellence along with strong administration skills and an attention to detail
-Strong interpersonal skills and the ability to communicate effectively and persuasively in writing and verbally with internal colleagues, customers and other outside agencies
-A confident decision-maker
-Sound organization skills with the ability to prioritise effectively
-Previous experience in the Road Freight Industry

Interested in this exciting opportunity? Don’t miss out, apply now with your CV and a covering note and we look forward to hearing from you.
 

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