Hybrid Support Engineer

Job Type:
Full Time
Outer South

South Bank

Our client a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments is seeking a Hybrid Support Engineer to be based in their London Office.

The company offers security software and services; digital transformation and workplace services; industry applications and services and innovative software operating environments for high-intensity enterprise computing.

Key Responsibilities:
This role will encompass full support-based duties working within a hybrid Apple Mac and Windows PC environment.

The position involves COTS support and the monitoring and administering of a support-based ticket system (Service Requests, Incident and IMAC’S), contacting staff to resolve issues supporting both Windows O/S and Apple OSX systems including common applications support.

Technical Skills/Duties:
• Install/Refresh - Refresh as BAU based on a 3 year lifecycle. – Onsite installs using current deployment tools (SCCM, LANDesk, etc.).
• Engineer to update AssetTrack. Standard disk wipe.
• IMAC - Relocation of users and hardware, updating the asset management system, Local software installation. LT/DT and desk phones.
• DSS - Onsite support and troubleshooting for COTS and non-core Software for laptops and desktops).
• Break Fix - Client to provide peripheral parts and spare units. Out of warranty devices to be replaced on failure.
• Smart Hands support - Basic troubleshooting for Network and server equipment
• VIP/VVIP Support – Expedited SLAs for VIP/VVIP’s.
• Technology (Windows – 51.6%, Macs – 48.4%).
• ServiceNow (SNOW) – Client Owned (Service Desk) ticket monitoring.

Key Non-Technical Skills:
• Problem solving and analytical.
• Effective communicator (written and verbal).
• Ability to work under pressure.
• Must have a “can do” attitude with all tasks.
• Willing to learn new skills & products.

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

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