IT Technical Support Analyst (1st 2nd Line)

IT, Graduate
Job Type:
Full Time
South East

£18,000 to £27,000 per annum
£18000 - £27000 per annum

Fantastic opportunity for an IT Technical Support Analyst to work in a dynamic fast paced IT Services provider based in Edenbridge, West Kent. Salary £18K - £27K per annum depending on skills and experience.
This role will ideally suit a candidate who has been working in a 1st/2nd line IT services support role and is able to demonstrate good all round technical troubleshooting skills.  Applications are also welcome from less experienced individuals who can demonstrate they have the ability and aptitude to succeed.
A keen customer focus and dedication to troubleshooting will be paramount. Excellent interpersonal skills and professionalism are a must. 

Working in our support team you will be responsible for the support of our customer’s IT, telephony systems and applications. The role involves taking calls and e-mails from users, diagnosing the nature of their issue via questioning techniques, recording them within the call logging application and resolving them where possible at first point of contact. The role will include the chance to work on internal company projects and external customer projects from time to time.

Ideally you will have at least 1-3 years’ experience in an IT Services support role and can demonstrate skills in the following areas:
-Windows 7 & 10, Apple Mac OS
-Windows Server 2008 – 2016 experience
-Active Directory, group policy experience
-TCP/IP knowledge and troubleshooting skills
-Firewall experience – NAT policies and firewall rules
-Exchange 2010 to 2016 exposure ideally some involvement in Exchange deployment projects
-Office 365 deployments and migrations.

The role requires you to work a rotating shift pattern based on 8am to 4:30pm, 9am to 5:30pm and 9:30am to 6pm.  Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.

Apply Now with your CV and a Covering Note and we look forward to hearing from you.

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