Are you looking for a career within a young and exciting company? Our client is a rising star in the UK's financial Services sector. From its formation in 2008, they now employs over 100 people in vibrant sales centre across 5 locations. Due to expansion we now have a number of vacancies for Call Centre Agents available at our newly established office in Swansea.
Basic salary starting from £15,000 - £18,000 depending on age and experience. Uncapped commission OTE £25k+. Recent graduates, school / college leavers considered. No experience is necessary – it’s your personality and work ethic that are important to us – so this is an ideal position for someone who is looking for their first job after school, college or University or who is trying to get back into work for whatever reason (eg following redundancy or maternity).
We are looking for enthusiastic and energetic individuals who are determined to succeed and progress through the company.
The company sells insurance products over the phone to customers throughout the UK. This is not a cold calling team – all contacts have expressed an interest in the products already.
Hours of work are 9:30am - 6:30pm Monday to Thursday and 9.00am to 6.00pm on Friday – no weekend working.
Role:
-Reach and exceed a targeted number of outbound customer calls per day as determined by the Key Performance Indicators (KPIs) that have been set for the role
-Pass through a minimum number of leads to the Sales Team as determined by the Key Performance Indicators (KPIs)
-Enhance the customer journey in a professional and polite manner at all times
-Ensure that all compliance procedures are adhered to at all times
-Ensure that all contacts (successful or otherwise) are recorded on our back office system
-Use the skill sets learned to capitalise on all business opportunities
Benefits:
-Basic salary of £15,000 - £18,000 with OTE of £20K-£25K+ depending on skills and experience
-Excellent Career Progression opportunities into our Sales and Retention teams (bigger basic and OTE) as all positions are looked to recruit within the business before going external.
-28 days a year holiday
-Onsite kitchen
-Close to major road links
-Regular staff incentives and fun days
Career Progression
The company always tries to promote from within and all of the companies managers have been developed from more junior roles. We are also keen to move staff into other areas to broaden their knowledge and help us retain good staff. After a successful period in the Outbound Call Centre opportunities will be available in the Admin, Retention, Sales (personal and business) and Will Writing teams. Sales and Retention positions basic salaries circa £20,000 plus bonus (OTE £30/£40k)
Keywords: telesales, telemarketing, lead generation, outbound calls, call centre staff, sales
