Our client is a rising star in the UK's financial Services sector. From their formation in 2008 they now employ over 100 people in 5 vibrant sales centres across the UK. They are now looking to recruit an experienced Call Centre Manager based in Wakefield, West Yorkshire on a full time, permanent basis. Basic of £28k - £32k with an OTE of £45k.
This position is suited to an individual with a very resilient personality and the ability to manage a wide range of personalities and abilities. The role’s main function is to oversee the operations of their lead generation Call Centre.
To be considered for the role, you must:
-Have previous office/call centre management experience (lead generation experience will be a distinct advantage
-Have very strong people management skills
-Be very analytical and knowledgeable on operations
-Have strong IT skills
-Have experience with performance management
Scope of the role includes but is not limited to;
-Managing team performance by leadership, motivation and carrying out appraisals, disciplinaries etc.
-Help with recruitment into the call centre
-Reporting data on a regular basis
-Analysing operations in order to achieve increased productivity
-Ensure smooth flow of communication and work between all department
-Directly manage up to 20 staff in total
Apply Now with your CV and we look forward to hearing from you
